{ "name": "crmagency.co.uk CRM Platform Licence Index", "title": "CRM Platform Licence Index", "url": "https://crmagency.co.uk/datasets/crm-platform-licence-index/", "csv": "https://crmagency.co.uk/datasets/crm-platform-licence-index.csv", "markdown": "https://crmagency.co.uk/datasets/crm-platform-licence-index/index.md", "computed_at": "2026-09-26", "license": "https://crmagency.co.uk/terms", "headline": "The median published figure in the CRM Platform Licence Index is 32 GBP across 3 sources' own pages in GBP (range 15 to 44 GBP; 4 sources publish a figure), read 26 September 2026.", "quotes": [ "The median published figure in the CRM Platform Licence Index is 32 GBP across 3 sources' own pages in GBP (range 15 to 44 GBP; 4 sources publish a figure), read 26 September 2026.", "4 of the 14 named sources read in full publish a figure; 10 publish none, read 26 September 2026.", "The median is unchanged since 25 September 2026 (was 32 GBP across 3)." ], "citation": "\"crmagency.co.uk CRM Platform Licence Index\", updated 2026-09-26, https://crmagency.co.uk/datasets/crm-platform-licence-index/.", "changed_since": { "since": "2026-09-25", "previous_median": 32, "delta": 0, "direction": "unchanged", "sentence": "The median is unchanged since 25 September 2026 (was 32 GBP across 3)." }, "national": { "unit": "GBP", "n": 3, "median": 32, "min": 15, "max": 44, "p25": 15, "p75": 44, "mean": 30.3333, "units": { "GBP": 3, "USD": 1 }, "published_sources": 4, "named_sources": 28, "read_sources": 14, "not_published": 10, "published_share": 0.286 }, "by_axis": {}, "rows": [ { "source": "Workbooks: pricing", "url": "https://www.workbooks.com/pricing/", "figure": "£32 ", "value": 32, "unit": "GBP", "vat": null, "axis": {}, "retrieved_at": "2026-09-21", "quote": "From £32 PUPM", "source_class": "primary-provider-own-site", "text_sha256": "ccb1467f95adf97d3b9238c503e3865df2f80e63a73d652358b4a080636b4d7b" }, { "source": "Zendesk Sell: pricing (UK)", "url": "https://www.zendesk.co.uk/sell/pricing/", "figure": "£15", "value": 15, "unit": "GBP", "vat": null, "axis": {}, "retrieved_at": "2026-09-21", "quote": "£15agent/month paid yearly", "source_class": "primary-provider-own-site", "text_sha256": "6f02c978d6354d86f21ead7c47d8f6a4566647c4f8518c405bb58999fbde6514" }, { "source": "OpenCRM: pricing", "url": "https://opencrm.co.uk/pricing/", "figure": "£44 ", "value": 44, "unit": "GBP", "vat": null, "axis": {}, "retrieved_at": "2026-09-21", "quote": "£44 / mo", "source_class": "primary-provider-own-site", "text_sha256": "e88c2325dd968a9bc70dadef567e6a0626a8ce06f84b86cceaad4fa195bc34fc" }, { "source": "Teamgate: pricing", "url": "https://www.teamgate.com/pricing/", "figure": "$39.90", "value": 39.9, "unit": "USD", "vat": null, "axis": {}, "retrieved_at": "2026-09-21", "quote": "Billed AnnuallySAVE 20% $39.90", "source_class": "primary-provider-own-site", "text_sha256": "2064b5f4382ed7d00f871ee8bec86ecc2524faeb3826de0d826d868f30f464f3" } ], "not_published": [ { "source": "HubSpot: Sales Hub pricing", "url": "https://www.hubspot.com/pricing/sales", "retrieved_at": "2026-09-21", "reason": "read in full and no accepted figure on the page" }, { "source": "Salesforce UK: Sales Cloud pricing", "url": "https://www.salesforce.com/uk/sales/pricing/", "retrieved_at": "2026-09-21", "reason": "every candidate on the page was refused" }, { "source": "Microsoft: Dynamics 365 Sales pricing (UK)", "url": "https://www.microsoft.com/en-gb/dynamics-365/products/sales/pricing", "retrieved_at": "2026-09-21", "reason": "read in full and no accepted figure on the page" }, { "source": "OnePageCRM: pricing", "url": "https://www.onepagecrm.com/crm-pricing/", "retrieved_at": "2026-09-21", "reason": "read in full and no accepted figure on the page" }, { "source": "Gold-Vision: pricing", "url": "https://www.gold-vision.com/pricing/", "retrieved_at": "2026-09-21", "reason": "read in full and no accepted figure on the page" }, { "source": "Zoho CRM Plus: pricing", "url": "https://www.zoho.com/crm/crmplus/pricing.html", "retrieved_at": "2026-09-21", "reason": "every candidate on the page was refused" }, { "source": "Salesforce UK: Service Cloud pricing", "url": "https://www.salesforce.com/uk/service/pricing/", "retrieved_at": "2026-09-21", "reason": "every candidate on the page was refused" }, { "source": "Efficy: pricing", "url": "https://www.efficy.com/pricing/", "retrieved_at": "2026-09-21", "reason": "read in full and no accepted figure on the page" }, { "source": "Spotler CRM: pricing", "url": "https://spotler.co.uk/pricing/", "retrieved_at": "2026-09-21", "reason": "every candidate on the page was refused" }, { "source": "salesforce.com", "url": "https://www.salesforce.com/uk/sales/pricing/", "retrieved_at": "2026-09-21", "reason": "every candidate on the page was refused" } ], "sources": [ { "url": "https://www.hubspot.com/pricing/crm", "label": "HubSpot: CRM pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.hubspot.com/pricing/sales", "label": "HubSpot: Sales Hub pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.salesforce.com/uk/sales/pricing/", "label": "Salesforce UK: Sales Cloud pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.microsoft.com/en-gb/dynamics-365/products/sales/pricing", "label": "Microsoft: Dynamics 365 Sales pricing (UK)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://monday.com/crm/pricing", "label": "monday CRM: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.freshworks.com/crm/pricing/", "label": "Freshworks: Freshsales pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://keap.com/pricing", "label": "Keap: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.close.com/pricing", "label": "Close: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://capsulecrm.com/pricing/", "label": "Capsule CRM: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.nutshell.com/pricing", "label": "Nutshell: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.copper.com/pricing", "label": "Copper: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.workbooks.com/pricing/", "label": "Workbooks: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.onepagecrm.com/crm-pricing/", "label": "OnePageCRM: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.activecampaign.com/pricing", "label": "ActiveCampaign: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.lessannoyingcrm.com/pricing", "label": "Less Annoying CRM: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zendesk.co.uk/sell/pricing/", "label": "Zendesk Sell: pricing (UK)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://opencrm.co.uk/pricing/", "label": "OpenCRM: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.teamgate.com/pricing/", "label": "Teamgate: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.gold-vision.com/pricing/", "label": "Gold-Vision: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zoho.com/en-us/crm/zohocrm-pricing.html", "label": "Zoho CRM: pricing and editions", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.zoho.com/crm/crmplus/pricing.html", "label": "Zoho CRM Plus: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.salesforce.com/uk/service/pricing/", "label": "Salesforce UK: Service Cloud pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.pipedrive.com/en/pricing", "label": "Pipedrive: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.insightly.com/pricing/", "label": "Insightly: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.efficy.com/pricing/", "label": "Efficy: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://spotler.co.uk/pricing/", "label": "Spotler CRM: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.creatio.com/pricing", "label": "Creatio: pricing", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.salesforce.com/uk/sales/pricing/", "label": "salesforce.com", "license": "the publisher's own terms; quoted for reporting and comment" } ], "methodology": "Every row is a verbatim sentence read from the named source's own page through the estate's fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2). 4 of the 14 named sources that could be read published a usable figure; 10 published none and are recorded as not published, never filled in; 14 could not be read (blocked, dead or unreachable) and count nowhere. The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in GBP (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 33 candidate sentence(s) were refused by a reviewer with the reason recorded. Derivation as chartered: one row per CRM vendor a UK agency implements: each edition's published per-user-per-month price, the currency it is published in (GBP, USD or EUR), annual versus monthly, seat minimums, whether VAT is stated, and the mandatory onboarding fee where the vendor charges one - and across the rows: the cheapest edition that an agency build can sit on, the median mid-tier seat price, the GBP-publishing share, the annual-versus-monthly spread, and repriced-since", "embed": "

32 GBP

median published figure, CRM Platform Licence Index, across 4 sources, read 26 September 2026

Source: crmagency.co.uk CRM Platform Licence Index
" }